Refund policy

NO REFUNDS - EXCHANGE ONLY. We offer a 7 day return period for exchange or store credit.

For online orders please contact bluenvyyukon@gmail.com for return and exchange inquiries.

Non-returnable items 
All accessories and intimates are final sale and are not eligible for returns or exchanges. This includes all undergarments/intumates, bags, jewelry, leggings, stockings/tights, and winter accessories (socks, hats, gloves, scarves)

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Online Orders 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bluenvyyukon@gmail.com.